Claims / Case Handler / Customer service - PPI

Recruiter
Pontoon
Location
England, Greater Manchester, Stockport
Salary
£19000 - £20000 per annum + Bonus + Benifits
Posted
11 Feb 2019
Closes
11 Mar 2019
Ref
PPI SKP
Contact
Jaxson Sykes
Contract Type
Contract
Hours
Full Time

Case Handler - FTC

Stockport

Up to £19,000p/a + Bonus & Benefits

35 hours per week - Monday to Friday 8am - 4pm

Ajilon are recruiting Case Handlers for our Retail Banking client in Stockport. The role requires individuals to deal with incoming existing customer queries, you will need to be experienced in working within a target driven environment, responsible for an allocated personal workload to achieve set criteria; whilst also contributing to wider team targets and goals.

The role as a Customer Adviser is to deal with individual customer contacts, enquiries and requests in an effective manner to the satisfaction of the customer and in line with all procedures and standards.

KEY ACCOUNTABILITIES:

  • Receive, understand and assess customer contacts and enquiries to establish requirements for advice, guidance and services/solutions.
  • Apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome while maintaining the maximum possible level of customer satisfaction, referring to more senior staff when appropriate or necessary.
  • Develop and maintain, where appropriate, personal contact with allocated customers, including managing transactions through to completion.
  • Follow up on the advice and services/solutions provided to ensure that the customer's requirements are fully met.
  • Ensure all transactions with customers are recorded in a timely, accurate and effective manner - including updating all computer-based records - to maintain and enhance data integrity and provide a basis for accurate assessments of performance.
  • Produce and process all documentation resulting from customer enquiries/conversations in an accurate and timely manner, or ensure that the information passes to colleagues responsible for these activities.
  • Ensure at all times that advice and services provided are consistent with all relevant procedures, standards, behaviours and performance targets as well as maximising the level of customer satisfaction.
  • Collect, collate and summarise information or data, carry out appropriate pre-defined analysis, ensure completeness and accuracy and provide it to others for use in decision-making.
  • Support the work of team colleagues, providing appropriate help, guidance and advice and mentoring less experienced staff to assist in their development, thereby enabling the team to improve its capability, to operate efficiently and to maximising its performance.

If you're inspired to join us and feel you have what it takes to become a successful customer Adviser - Ajilon welcome applications from talented individuals from all backgrounds and lifestyles. Ajilon are passionate and committed to continuing to build a diverse workforce and an inclusive environment where all colleagues can fulfil their potential

We offer on-going training and rewards to craft a better future for our colleagues and clients.

If you require more information or need to view this document in a different format, please contact Jaxson Sykes on

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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