English Speaking Customer Service Advisor

Recruiter
Adecco
Location
England, London, Chiswick
Salary
£9.00 - £9.50 per hour
Posted
08 Feb 2019
Closes
08 Mar 2019
Ref
JN -012019-46856
Contact
Naima Govia
Function
Customer Service
Contract Type
Contract
Hours
Full Time

English Speaking Customer Service Advisor

Full Time:

Shift Pattern:

40hours per week (shift pattern) includes 1 Saturday per month

Job Type:

Contract Role

Industry:

Travel Payment

Description:

Currently recruiting for a client in West London, who are seeking an experienced Customer Service Advisor to join their Corporate Card Services division. This is an exciting opportunity for a candidate that is looking to develop their Customer Service skills and get exposure to the travel and Financial industry. The department consists of a small team of 8 that deal with incoming calls from clients regarding their Corporate Card. Detailed Duties listed below:

In order to be considered for this role you must have the following experience:

  • To deliver a world class customer service on every call or email by handling all calls or emails in a friendly, efficient and professional manner.
  • To assist cardholders or Programme Administrators with information or queries relating to their account as a result of using the corporate card
  • To assist cardholders or Programme Administrators with information or queries relating to the company Portal
  • To activate any corporate cards for cardholders who experience difficulties activating the card via the IVR
  • To provide general information about the UK corporate card relating to features and benefits to prospective cardholders
  • Responding to written service requests / queries via email from UK cardholders within 24 hours to ensure a prompt service delivery
  • To ensure that the company complies with the data protection act, by performing data protection on every call
  • To adhere to the EasyGo working instructions in order to assist cardholders in an effective and efficient manner

To forward any cases in a timely manner where the query can't be resolved on the 1st contact using 2nd level support teams

Essential:

-Excellent Written and verbal communication skills

-Minimum 2 years' experience within Customer Services

-Experience of dealing with a high volume of calls and emails

-Experience managing difficult customers and diffusing the situation

-Previous Experience within a Call Centre.

-Good Computer literacy (Tested on Excel and Microsoft Packages when selected for interview)

Desirable:

-Previous experience within a financial institution, delivering Customer Service

-Previous experience working in the Travel Industry

-Previous experience working with a Payments Processing Network or Data and Card Services.

This role is being managed by a Recruitment Agency and we are an Equal Opportunities Employer. If a consultant has not contacted you in 7-10 working days your application has been unsuccessful. This is an immediate start position so may not suit a candidate that is currently on notice. If you are interested in this role, please apply with an update version of your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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