Day Receptionist (Hotel)

England, London
Up to £21404.00 per annum
04 Feb 2019
04 Mar 2019
JN -022019-50057
Lauren Pratley
Customer Service
Contract Type
Full Time
Job Title: Day Receptionist (Hotel)

Reports to: Day Supervisor/Reception Manager

Salary: £21,404 per annum

**Must have previous experience**

My client is a well established charity which provides residential accommodation to post Graduate Students from all over the world. They also provide 4 star accommodation at their Hotel. The Hotel is central to the financial stability of the educational charity.

Shift Pattern:

The position is based on working 5 days out of 7 on a rota basis and will include weekends and bank holidays. The shift pattern involves working between 7:00am - 3:00pm or 3:00pm - 11:00pm or any 8 hours shift within these hours.

Job purpose:

· To be the first point of contact for all members on the Reception desk and to deal with all situations in a courteous and professional manner.

· To cover all 3 reception desks as per the request of the Reception Manager or Supervisor.

· To provide a professional and friendly service, to all members, guests and visitors.

Key responsibilities:

· To ensure that all guests and members receive a warm welcome and a lasting and positive impression of the organisation.

· To answer and converse on the telephone in a professional manner.

· To be responsible and carryout all necessary operations when guests arrive and depart (check-in / check-out).

· Accepting delivery and sorting of post including packages and parcels for Members that may require you to move them to the back-office area.

· Helping visitors and Members to store suitcases/luggage in the back-office area.

· Respond to a wide range of member requests and promote facilities.

· Manage invoicing payments and cash operations during the day shift.

· Report all facilities and maintenance issues to the Helpdesk.

· Have operational knowledge of all front of house services and know how to access these services to meet the member's requirements.

· Ensure that reception is constantly manned and kept immaculate at all times.

· To be competent and confident in the use of a range of IT systems.

· Complete a daily end of shift report.

· To Become a First aider and Fire marshal (training given) and carry out evacuation procedures.

· Any other duties which may reasonably be requested.

Person Specification:

· Appropriate professional qualifications

· Reception/ Front of house experience

· IT Literate and knowledge of StarRez

· Excellent communications skill

· Outstanding Customer Service skills - guest orientated

· Self-motivated and well organised

· Team Player and Positive attitude

If you possess the experience needed for this position and believe you can be a true asset, then please do click apply! Can I please kindly ask that you double check the salary and location are right for you prior to applying! Thank you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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