Internal sales

Brief Description of Job Purpose:

To plan and carry out all sales activities on assigned accounts or areas. Responsible for achieving customer service objectives, sales volumes and value objectives. To ensure customer satisfaction and manage quality of product and service delivery.

Duties and Responsibilities:

1. To process customer orders received including ensuring the availability of stocks and transport. Sending order confirmations and follow through to the goods being dispatched.

2. To generate quotations based on customer requirements liaising with all necessary departments.

3. To ensure customer complaints are noted and reported immediately to line manager and to ensure any remedial action agreed by SD is actioned promptly

4. To maintain sales activity records and log all quotes and follow ups, negotiating where necessary within agreed parameters by SD

5. To source and develop customer referrals

6. To efficiently schedule sales activity

7. To attend all meetings required by management including but not limited to monthly KPI with SOM

8. To develop and promptly maintain the customer database

9. To make sales calls to new and existing customers in accordance with agreed specific performance objectives

10. To prepare sales reports as instructed by management within time frames set

11. To respond promptly to sales inquiries and concerns by telephone or electronically

12. To ensure customer service satisfaction and good customer relationships

13. To follow up on sales activity promptly

14. To liaise with Production and customers to effectively answer general enquiries concerning deliveries and production

15. To ensure that external sales team are kept informed promptly of any developments affecting their accounts

16. To keep your work colleagues updated on a daily basis in respect of your work, ensuring and maintaining a team culture

17. To perform quality checks on product and service delivery

18. To plan and conduct direct marketing activities subject to SOM approval

19. To attend internal and/or external training courses as required by management

20. To meet and exceed agreed specific performance objectives

21. To achieve team sales targets set by management within agreed timescales

22. To comply with all reasonable and lawful directions given you

23. To use your best endeavours to promote, protect, develop and extend the company's business

This is not an exhaustive list and you may be allocated other duties from time to time as the management determines necessary to meet business need.

These duties and responsibilities are indicative of the work required in the Sales Team and this may be updated by management as required from time to time. There may be some additional specific duties that will be agreed in advance by you and SD.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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