Finance PAYE Administrator

England, West Midlands, Sutton Coldfield
Up to £17000 per annum
11 Jan 2019
08 Feb 2019
Emma Moxon
Contract Type
Full Time

Working for a large corporate company within a Finance customer service and administration role where you will be offering support and advising on PAYE.

Key aspects of the role will include:

  • General Administration
  • Processing contractor timesheets on to the pay and bill system AS400
  • Looking into timesheet exceptions
  • Setting up clients on the ETS engine so they are able to view and authorise contractors hours worked
  • Dispatch of Sales invoices with ALL relevant and required back up
  • Ensure there is a timely resolution on Sales Ledger Queries
  • To ensure all Standard Operating Procedures are up to date
  • To complete a daily Productivity Tracker
  • To be involved with input to Problem Solving sessions
  • To create and develop effective working relationships with other departments and clients
  • Professional and General staffing image matching through Tempest and DNA
  • Copy invoice and timesheet requests
  • Chasing of missing images
  • Quality Checks
  • Action Mailboxes - EXAMPLE, queries, timesheet request, processing
  • Support in other teams where needed
  • Update skills matrix with new skills learnt
  • Attendance and running of the morning team huddle
  • Identifying processes for improvement to drive down DSO and EVA

Contract Support

  • To ensure that calls are answered within 3 rings and abandoned calls are kept below 5%.
  • Resolve queries within agreed SLA
  • To ensure that all emails and inbound calls receive a response within agreed SLA.
  • To ensure contractors/umbrellas and third parties are on-boarded within agreed SLA
  • Take ownership of actions with regards to calls, emails and queries
  • Manage a set of accounts ensuring that contractors are paid on time and any queries are rectified within a timely manner.
  • The ability to work towards deadlines
  • To prioritise workload, along with effective time management
  • To be pro-active rather than reactive and ensure Contractors are paid within the pay schedule guidelines, and to manage expectations regarding time & payment.
  • Acting as a first point of contact for contractors, whether they are working through a Ltd, 3rd party or Umbrella company regarding financial queries, company documents and VAT registration, etc.
  • Liaising with 3rd parties, Umbrella companies, clients and internal/ external consultants and contractors, maintaining an open communication channel.
  • Ensure a good knowledge & compliance to existing Business Standards, policies & practices, actively highlighting any revision requirements.


  • Raising client specific bills in the correct format
  • Complete reconciliations from AS400/Tempest data to client specific data
  • Liaising with Front Office and the Client in a professional manner
  • Dispatch of Sales invoices with ALL relevant and required back up as specified by the client
  • Driving down unbilled
  • Review specific bills to maximize DSO and EVA
  • Review of Credit Notes
  • Liaise with Front Office to improve billing processes

Skills and Experience required

  • You must have experience of customer service and have PAYE knowledge
  • Excellent customer service skills
  • Good communication
  • Strong attention to detail
  • Confident working with customers and colleagues over the phone

This role is paying £17k and is based near Birmingham.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Apply for Finance PAYE Administrator

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

I agree that the company and its affiliates♦ can use my details to send me information about their services this may be by post, email, SMS, MMS, phone, social media, push notifications in apps and other means. I understand that I may opt out at any time.

You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

Similar jobs

Similar jobs