Technical Client Service Advisor

Recruiter
Adecco
Location
England, Cheshire, Tarporley
Salary
£16000.00 - £20000.00 per annum
Posted
09 Jan 2019
Closes
06 Feb 2019
Ref
JN -012019-45576
Contact
Megan Reynolds
Contract Type
Permanent
Hours
Full Time

Technical Client Service Advisor

Opportunity to join a growing and exciting business as part of the Client Service team. The company deliver a compliance solution to professionals working in regulated industries. The Client Service team are expected to provide customer service excellence and 1st line technical support to a varied client base.

Role & Responsibilities

This is a dual role including aspects of both account management and technical support. Reporting to the Client Services Team Leader and Head of Operations, you will be responsible for:

  • Responding to customer enquiries through different communication channels providing a knowledgeable and efficient service.
  • Ensuring customer expectations and requirements are identified, and successfully managed, throughout their subscription
  • Delivering successful onboarding training and supporting ongoing customer success
  • Liaising with internal and external stakeholders
  • Taking part in and managing projects

Skills & Experience

The ideal candidate will need to enjoy working independently as well as part of a team. To excel in this role, we would expect the candidate to:

  • Have exceptional verbal and written communication skills
  • Demonstrate a winning attitude and passion for technology
  • Show strong problem solving and analytical abilities
  • Multi task and manage a high volume of enquiries simultaneously
  • Have a proven record of customer service and/or technical support
  • Experience in an SRA or FCA regulated environment is desirable.

Benefits

  • Training and development
  • Company bonus scheme
  • Healthcare and pension
  • Childcare vouchers and cycle to work scheme
  • Working hours 8.30 - 17:30.
  • 22 days annual leave, increasing to 25 days after first year

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Apply for Technical Client Service Advisor

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

I agree that the company and its affiliates♦ can use my details to send me information about their services this may be by post, email, SMS, MMS, phone, social media, push notifications in apps and other means. I understand that I may opt out at any time.


You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

Similar jobs

Similar jobs