1st/2nd Line Support Role

Recruiter
Spring
Location
Scotland, Glasgow
Salary
£100 - £120 per day
Posted
10 Oct 2018
Closes
07 Nov 2018
Ref
111111
Contact
Reece Cullen
Sector
IT, IT Support
Contract Type
Permanent
Hours
Full Time
Support Position

Day Rate - £110 - £120
Location - Glasgow
Duration - 3 months

My client based in Glasgow are looking for a Service Desk Analyst on an initial 3 month contract

You will be working in a busy team of which you will be acting as a first point of contact for all issues that arise, via phone and email.

You will

* Provide IT support, both during business and out of hours support
* Investigate, troubleshoot and solve a range of IT issues
* Maintain hardware and software systems throughout your region
* Support the day-to-day running of the Administration department
* Ensure all Head office equipment is installed correctly and working as it should be
* Investigate, troubleshoot and solve a range of IT issues

With experience of Office 365, Office 2013/2016, Apple Mac and Windows 8/10, You must have

* A positive, customer facing proactive manner
* Excellent communication and organisational skills
* Self-initiative and the drive to provide great service
* An in-depth understanding of IT systems (servers, networks and printing devices)
* Experience of administering and maintaining databases
* A committed, can-do attitude
* Previous experience of providing first-line support

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement

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