Customer Care Advisor
Office Angels are working with a brilliant client based in Milton Keynes that require a Full time Customer Care Advisor to join their busy team.
As the customer care adviser you will answering front line service calls, resolving customer queries and providing high quality customer service to our client's customers. This role will also facilitate the relationship between our clients and their external partners.
On a day to day bases you will be carrying out the following? :-
Providing efficient and effective Customer Service Following established procedures Contact point for customers and carriers To uphold and implement our clients terms and conditions policy Resolve customer queries and identify any feedback to be used to improve our clients services To maintain correct customer information on an in house system Making courtesy calls to gain feedback on our clients services Communicate effectively with internal departments to resolve customer queries Represent our client in a professional and courteous manner to their customers. Customer Complaints
To be successful in this role your CV will demonstrate that you have 2 + years previous experience of Customer Service roles and dealing with issues and complaints from start to finish, no passing the buck! You will be ,articulate, Organised, Accurate (record keeping and reporting), Proactive in resolving customer issues and able to build rapport with customers
The working ours for this role is Monday to Friday 9am - 17.15
Office Angels Ltd is acting as an Employment Agency in relation to this vacancy and is an equal opportunities employer only able to process applications from candidates who are currently resident and eligible to work in the UK. Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
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Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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