Customer Service Team Leader

Office Angels
England, Surrey, Horley
Up to £26100 per annum + commission
23 Apr 2018
15 May 2018
Georgie Hill
Customer Service
Contract Type
Full Time

Customer Service Team Leader

£26,100 + Commission

9am-5:30pm |Free parking | 20 days holiday + bank holidays Medical insurance | Child care and shopping vouchers Buy Holiday | Generous pension contribution | Discounted holidays | Dress down Fridays

Are you a Customer Service Team Leader looking for a new challenge?

You will be responsible for the performance and motivation of your team of 6 employees , your team will be the first point of contact for potential new clients.

Your role

  • You will be supporting the implementation of the sales growth ensuring your team achieve monthly personal and team targets
  • Coach your team to deliver effective inbound and outbound sales
  • Day to day management, motivation, and monitoring of the team
  • Production of daily, weekly and monthly reports
  • Ensure processes and procedures are in place
  • Recruitment of staff as and when required
  • Conduct weekly meetings with your team
  • Excellent customer service skills, to ensure exquisite service is offered to all clients.

You're Experience

  • Excellent communication skills both written and oral
  • Exceptional customer call handling skill
  • A track record of delivering results & exceeding/stretching targets
  • Ability to work towards targets and deadlines
  • A coaching style that will help others to develop their own skills and knowledge

Education and Qualifications:

  • Educated to A Level or equivalent
  • Experience of managing a sales team and driving sales performance

Call Georgie Hill at Office Angels today 01293 539000.

Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.

Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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