Customer Service Advisor (Inbound)

Recruiter
Location
Preston, Lancashire
Salary
£8.45
Posted
21 Sep 2017
Closes
21 Oct 2017
Function
Customer Service
Contract Type
Temporary
Hours
Full Time

ATOS Video

A great opportunity available to work for Atos, a leading international IT services company with a client base of international blue-chip companies across all industry sectors. Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to their customers.

Due to the launch of a new government initiative Adecco are recruiting inbound Customer Service Representatives to work within the Call Centre Department for Atos. Customers deserve and expect a rich and consistent customer experience across all communication mediums. As part of the call centre team, you'll be delivering a consistently high level of service to Atos customers.

Savings Advisor

  • Open to change and not be afraid to take on challenges
  • Able to work within a fast paced and stimulating environment
  • Ensure the customer is at the very heart of everything you do
  • Excellent communication skills
  • Disciplined work approach
  • Good interpersonal skills
  • High attention to detail
  • Used to working in a team environment supporting colleagues and working to tight timelines and quality targets.
  • Experience in a customer centric environment
  • Good time management, organisation, prioritisation skills
  • Working knowledge of Microsoft tools- excel- word -outlook
  • Requirement to successfully complete a BPSS security clearance check to do this role

Please click here for map.

The Shift Pattern will cover the following working hours:

37.5 hour working week:

  • Monday to Friday between 8am and 8pm on average one week of 8pm finishes per month
  • Weekends will be either a Saturday or Sunday working between 8am and 4pm or on occasions you may have to work both a Saturday and Sunday between 8am to 4pm although on average one weekend per month

Customer Service Representative Responsibilities:

  • Service Delivery: Deliver customer query resolution across a number of customer contact channels; consistently meeting performance indicators in accuracy and timeliness
  • Performance management: Actively engage in training, coaching and performance management. Displaying the skills and behaviours required to be truly customer centric
  • Team spirit and wellbeing: Proactively support company initiatives around staff wellbeing.
  • Communication and Engagement: Be clear & concise in written, verbal and email communication
  • Problem solving and Transformation: Record and act as appropriate on customer feedback and trends.
  • Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training
  • Industry awards: Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc).

You will be required to undergo a credit and security check prior to starting.

 

Atos is an equal opportunity employer.