England, Berkshire, Slough
£28000 - £32000 per annum + BONUS, BENEFITS, ETC
11 Jan 2017
08 Feb 2017
Jessica Olins
Customer Service
Contract Type
Full Time
Are you looking for a exciting, progressive role in a engineering company?

My client, a global power leader, is looking for one lucky candidate to join their growing team in Slough.

The purpose of this Position is to act as local service champion and ensure the effective Operation of the branch Service Department by providing full Technical and Operational support for all in-shop, field Service, and depot based service personnel and customers and deliver a high quality customer service.

-Effective coordination/supervision of all Service Personnel and teams, to ensure all Service and Customer requirements are met.
-Regular (daily, weekly & monthly) reviews of team performance with service/Branch Manager, CSA and WS Foreman, to ensure branch performance targets are being met,
-Ensures improvement/development plans are in place to correct any Operational "…off plan" or performance issues
-Delivery service Excellence in line with the Service Process - " Legendary Service "
-Ownership and enforcement of all Service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite.

-Proven record of relevant Management skills.
-Knowledge of Health & Safety procedures
-Must be able to motivate people at all levels
-Knowledge of Quality procedures
-Proven man-management skills.
-Relevant product knowledge
-Technical knowledge gained in a similar industry

- 25 days holiday + bank holidays
- Overtime (time+half)
-Eye Test

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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