Customer Service Advisor

England, North Yorkshire, Tadcaster
£15000 - £18000 per annum + Health Care+ANUAL BONUS
11 Jan 2017
08 Feb 2017
Charley Gilpin
Customer Service
Contract Type
Full Time
An opportunity has arisen in our Customer Service Centre at our Head Office in Tadcaster for a Customer
Service Centre Advisor.
You will be responsible for taking inbound technical service calls from publicans and people working in the
licensed trade who require immediate assistance with their beer dispense equipment. As their first point
of contact, you will be approachable, helpful, and provide a high level of customer service at all times.

Our calls are not about quantity but quality. Not only will you log calls for customers if they need technical
assistance but we will also provide you with comprehensive training on all aspects of beer dispense
systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple
problems themselves

We are looking for someone who is:

self-motivated, enthusiastic and confident;
able to demonstrate excellent Customer Service skills;
an excellent communicator with a good telephone manner;
PC literate and not afraid of using systems during real time conversations with customers;
able to demonstrate resilience and flexibility in a fast paced environment.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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