Inbound Customer Service Advisor
An exciting opportunity has arisen for customer service advisors to join Serco in Kirkby, working on one of their DWP contracts.
If you have a passion to deliver great customer care and service and want to step up to a challenge and enjoy a rewarding career then this is the company for you.
We are looking for enthusiastic individuals with lots of patience and empathy to be able to provide our customers with the best possible service.
This is an inbound and outbound role. The opening hours are 8am to 8pm Monday to Friday, and 9am - 5pm Saturday and Sunday. The contracted shift pattern is 37.5 hours across these opening hours. You must be prepared to work 1 in 4 weekends.
- Communication skills - the role requires communication mainly via telephone. Therefore it is essential that you have excellent skills in communicating.
- Interpersonal skills - the role requires you to deal with clients in a sensitive manner and you must be able to deal with difficult calls and interactions whilst remaining professional.
- Ability to listen
- Eye for detail
- Data entry skills
- Minimum 6 months call centre / customer service experience.
All offers are subject to a clear DBS check.